Help & Support
Get started, fix a connection or review your workspace data.
Contact Soil
You can book a conversation with Soil to discuss a problem or your first workflow.
Book a conversationDo not include passwords, provider keys or private workplace messages in a support request.
Start with one promise
- Create an account and workspace with your work email.
- Open Commitments and add a client promise, its owner and deadline.
- Connect Slack from Apps to review possible commitments. Jira is optional; only work you can access is available.
- Review Risks & Actions, inspect the evidence and choose the next step.
Core commitment tracking works without an AI provider account. Generated answers require Soil-managed AI to be available.
Fix sign-in or a disconnected app
Sign in or use the password reset link there. In your workspace, open Apps and follow the connection's next step. A failed connection does not erase manually entered commitments.
If linked evidence is unavailable, check your access in the source app with its administrator. Soil does not bypass those permissions.
Billing and workspace data
A workspace administrator can open Workspace Administration to manage teammates, billing and connections. Billing offers the subscription portal when a Stripe customer is recorded; cancellation is handled there. Razorpay purchases have a fixed term shown on Billing.
To export or delete workspace data, open Settings, then Organization. Export includes records permitted by your current source access. Deletion requires an administrator's confirmation; review the warning before proceeding.